Policies & Payment Information

Please review our hospital policies and payment information below! If you have any questions about this information, feel free to contact us!

To make an appointment, call (978) 263-7477 or or click to schedule below!

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Appointment Cancellation Policy

Please be aware that if you are more than 15 minutes late for your scheduled appointment time, your appointment will be rescheduled. This is to ensure that the doctor does not fall behind on any scheduled appointments throughout the day and can provide the appropriate medical care to all our patients equally.

If you have more than 3 no-call/no-show appointments, you will be re-booked to our next available appointment in the future. You will be unable to book same-day or last-minute appointments.

Payment Information

Our goal is to serve you and your pet in every way possible, however, we do not offer billing. If the services that we provide do not fit into your budget, please ask for an estimate before services are provided. We do require payment in full at the time services are rendered. We accept the following as forms of payment:

  • Cash
  • VISA
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Personal Checks
  • All Major Pet Health Insurance
  • CareCredit